How do I report fraud or dispute a card transaction?

Step 1. Freeze your card

Freeze or cancel your card to prevent any further transactions being made on it.

Step 2. Investigate the transactions

Once your card has been frozen, there are a few things you can do to check if the transactions were fraudulent:

1. Ask your team - to check if they were made by someone who may be authorized to use the card.

2. Research the business - find out if the business could be trading under a different name. 

If you find that the transactions were authorized, you can unfreeze your card easily in the same way you froze it. Simply click 'Unfreeze' instead.

Step 3. Raise a transaction dispute

If you can't figure out who made the transactions, the next step is to raise a dispute by contacting our customer support