I made a mistake with my payout: If your payment has been dispatched

If there is a typographical error in the beneficiary account details, your payment is likely to fail and be returned to your Marlo account. The time required for the payment to be returned is contingent upon the beneficiary's bank.

Incorrect Beneficiary

The most straightforward method to retrieve the funds is to contact the beneficiary and request a return of the payment to your account.

Alternative Solutions

If the above approach is not feasible or the beneficiary is unresponsive, please contact our customer support team. We may be able to initiate a payment recall through our banking partner. However, it's important to note:

Limited Availability: Not all of our banking partners offer the payment recall option.

Associated Fees: Our banking partner may charge a nominal fee for the payment recall, which varies by partner. Our customer support team will inform you of any such fee, which will be deducted from your wallet.

No Guarantee of Success: Payment recalls require the collaboration of all participating banks and are not guaranteed to succeed. The beneficiary must also consent to the return of the payment.

Timeframe: Payment recalls can take between 4 to 6 weeks or more to process.

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